We ship exclusively within Canada.
Shipping and Delivery Options:
Canada wide: Standard (5-8 Business Days): Rates Will Vary
Free Local Pickup (near Downtown Vancouver).
Orders are processed within 3 business day(s) excluding weekends and public holidays.
Any orders that experience difficulties, inventory outages or shipping problems will receive an email notifying of any delays.
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under “delays”. For delayed orders, please first contact the shipping carrier for order status.
Orders being sent to any location outside of the designated shipping options will not be able to be shipped out.
Bulk orders may be subjected to additional costs and restrictions. Please contact sales@beverlychills.ca for bulk ordering inquires.
After an order is submitted, processing begins and order cannot be canceled. If there are questions about canceling an order, please contact us at: sales@beverlychills.ca
If orders are notified to be canceled prior to processing time, the customer will be refunded the full amount.
Any order canceled after processing time and have been shipped out will be subjected to a return fee, covering the return label.
Any order that is damaged in transit or upon arrival should be notified. Replacement products will be provided, free of charge as a case-by-case situation.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. Please, send us an email at sales@beverlychills.ca and we will instruct you on what to do.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
